Terms and Conditions

  • Client (bettor) is a person who makes a wager with the Betting company.
  • Wager is an agreement between the Client and the Betting company where the loser must fulfill his obligations according to the rules set by the Betting company. The wagers are accepted in accordance to the rules offered by the Betting company in the line.
  • Line is the list of events and their outcomes at the odds offered by the Betting company for wagering.
  • Bet is the monetary deposit as one as one of the means guaranteeing fulfilment of the Bettor's obligations to the Betting company. It is placed by the Bettor to the Betting company cash desk as a fee for participation in the wagering that includes predicting an outcome. It is the amount the Bettor is wagering.
  • Outcome is the result of the event on which the wager has been made.
  • Odds to win is the quotation of the Betting company for outcomes of different events.
  • The concepts of "home" (host team) and "away" (guest team) are used in the team competitions, except for the following cases:
    • The rounds take place in one city or country (in international competitions);
    • The event is the final of any cup competition and consists of one match.
"Home" teams stand on the 1st place (marked "1"), and "away" teams on the 2nd place (marked "2") in the betting line. In other cases, the numbering of participants in the line is conditional, and information about the place of the event is informative only.

GENERAL TERMS

1. The T&C (hereinafter referred to as the “rules”) regulates the provision of services, includes provisions of public, adhesion agreement on gambling service rendering at the web-site Annagames.in, concluded between the Betting company as one party and a Client as the other party. The moment, when the Client registers online at website, shall be considered as the moment of concluding the agreement.
2. The Betting company provides the Clients with the services on participation of Clients in the list of bets on sports, other events (referred to as events from now on), other games presented on the website, offers the Clients availability to create betting odds and manage gaming account on the website on the Internet. All bets are accepted according to the current rules (incl. the special features of rules on different sports). For services on participation of Clients in the list of bets and for services on participation in other games on the website the same gaming account is used.
3. Upon the registration, the Client is deemed as he has accepted the rules, became familiar with the rules in full and agreed to play in accordance therewith, as well the Client agrees with all the rates of charges and commission rates for the transfer of funds, and agrees with the e-mail and SMS notifications about new services. The Client’s registration shall mean his full satisfaction with the security features used by the Betting company and the Client assumes in full all risks associated with the use of telephone lines, the Internet and other means of communication. If the Сlient does not agree with the rules, he must stop using the services provided by the Betting company.
4. The Betting company can amend and supplement the present rules, provisions and payout methods without prior personal notice. The terms of the previously placed wagers remain unchanged while all subsequent wagers are subject to the changed rules.
5. Registration, opening of deposit account and wagering is allowed only for persons that have minimum age of 18. The Clients are responsible for checking that online betting is allowed in the countries where they live. The Clients are responsible for giving information about winnings and losses to their local authorities if necessary. The Client’s registration shall mean that the Client guarantees that  a) he has reached the age of 18 and under the law of residence country or the law of the country, where Client is located in the moment of receiving of services, the Client has the right to receive services provided by the Betting company; b) he is the rightful owner of funds that he places on his gaming account.
6. The Betting company assumes that the information given by the Client during registration is completely correct. The Betting company accepts no responsibility if the Client provides the Betting company with wrong information. The Client ensures that all the information provided by him to the Betting company is true. To prevent cheating and other conflicts, the Betting company may request from the Clients to provide any personal identification documents as deemed necessary and sufficient by the Betting company in order to verify the information, the Client has presented during registration. The Client agrees to submit all necessary documentation during registration, if requested by the Betting company.
7. In instances where fraudulent activities are suspected, particularly in relation to financial transactions and wagering, individuals found guilty will be held accountable, including the possibility of facing criminal prosecution. In case the Betting company finds out that the Client has not reached the age of 18, and in case of detection of any fraudulent or other illegal activities on the part of the Client, the Betting company may block the Client’s gaming account and investigate the Client’s actions in accordance with the rules.
8. Opening of account and deposit on account will be made according to the appropriate rules.
9. The payouts are made according to the appropriate rules.
10. The Clients are fully responsible for maintaining the confidentiality of their password and account information. The Betting company ensures that the Client's information remains confidential. However, the Betting company disclaims any responsibility if the information is disclosed to a third party. Operations conducted using the login/gaming account number and the password of the gaming account holder are considered valid and official. The only limitation is the balance available in the gaming account. In the event that the Client suspects their information has been compromised, they can contact the Betting company administrator to request a password change.
11. The Betting company does not accept any responsibility for damage or losses caused by use of the site or by the contents of the site. The same applies to the use or misuse of the site contents by any person, inability to be connected to the site, inability to use the site, delays in site functioning or data transmitting, failures in communication lines or to any mistakes, typing errors or omissions in the contents of the site.
12. The rules specific to each sport have priority over the general rules.
13. This website is operated by Castianes B.V. (reg. number 159965) established and registered in Curacao at Emancipatie Boulevard Dominico F. “Don” Martina 31, Willemstad, Castianes B.V. is duly licensed through a sublicense granted by C.I.L. Curaçao Interactive Licensing N.V., pursuant to Master Gaming License #5536/JAZ issued by the Governor of Curaçao.
14. Despite the fact that we make every effort to ensure that the site content is correct, all data on the current course of events are for informational purposes only. We accept no responsibility for any inaccuracies in the current score or time of the match. We recommend that you always use alternative sources of information.
15. The Betting company prohibits registration, making deposit and bets to citizens and/or residents of Afghanistan, Aruba, Australia, Austria, Belarus, Belgium, Bonaire, Curacao, Czech Republic, Estonia, France, Germany, Hungary, Iran, Iraq, Ireland,  Israel, Italy, Kahnawake Mohawk Territory (Canada), Latvia, North Korea, Ontario (Canada), Pakistan, Russia, Saba, Serbia, Singapore, Slovakia, Slovenia,  Spain, St. Maarten, Statia, Sweden, The Netherlands, The Republic of Cyprus, occupied territories of Ukraine (including but not limited to Crimea, occupied parts of Donetsk, Luhansk, Zaporizhzhia and Kherson regions), United Arab Emirates, United Kingdom, USA. . 
16. The Betting company hereby informs that Singapore law prohibits the provision of the remote gambling services to customers who are physically present in Singapore. Notwithstanding the above provisions in this Section, the Betting company is not obliged and shall not: (i) inform the Clients about existence or content of provisions of the legislation forbidding consumption of online services which are provided on web-site, and (ii) advice on such issues.
17. The Parties agreed that in the case of force majeure circumstances (circumstances of insuperable force, which are beyond the will of the Parties), including the actions of public authorities, which make it impossible for the Parties to fulfill their obligations hereunder, fire, flood, other natural disasters, the Parties are exempted from their obligations for the duration of the circumstances mentioned. In cases the effect of the mentioned circumstances lasts more than for 30 (thirty) calendar days, each Party has the right to terminate this agreement and shall not be liable for such termination, provided that it notifies the other Party at least 15 (fifteen) days prior to the termination. Sufficient proof of force majeure is a document issued by the Chamber of Commerce. The rise of the mentioned circumstances does not constitute grounds for the Betting company refusal to pay back funds from Client’s gaming account.
18. The Betting company reserves the right to refuse registration, making deposit and bets to persons:
  1. 1.Who are citizens and/or residents of countries that have been sanctioned by a government agency, the Financial Intelligence Unit (FIU) of Curacao;
  2. 2.Who are citizens and/or residents of states whose legislation does not comply with the established international standards of the Financial Action Task Force on Money Laundering (FATF) and/or states that have gaps in the strategy for combating money laundering and terrorist financing, according to the report of the Financial Action Task Force on Money Laundering (FATF); 
  3. 3.Who have previously been excluded or self-excluded from participation in gambling;
19. Intellectual Property Rights:
  1. 1.All the design elements, text, graphics, music, sounds, pictures, videos, and their selection and disposition on the website, as well as the compilations of the software, source codes, software and all other materials are subjects to the protection of copyright and other proprietary rights which are either owned by the Betting company or used by the Betting company under license issued by the third parties, being their owners. The extent to which any materials can be downloaded or printed, such materials can also be downloaded to a single personal computer, and the individual parts can be printed for personal and non-commercial purposes of the Client.
  2. 2.In no case the usage of the Betting company services entitles the Client to any intellectual property rights (e.g., copyrights, know-how or trademarks) owned by the Betting company or any other third party.
  3. 3.The Client has no right to do or allow other person to copy, store, publish, rent, license, sell, distribute, modify, add, delete, destruct or disrupt the operation of the website or any of its sections in any way, as well as directly or indirectly disrupt or interfere with the operations of the web-site (or plan such actions) or modify it, except when it occurs in the course of viewing or using the website according to the rules.
20. The moment of termination of the agreement is considered a moment, when the Betting company notifies the Client with the confirmation of all the final settlements.
21. No assignment of Client’s obligations hereunder is allowed. A Client may not assign his obligations under the rules, as well as any rights or obligations hereunder to any other person or entity.
22. The Betting company reserves the right to assign or transfer rights and obligations under the rules in whole or in part without notifying the Client, provided any such transfer would be on the same terms, or terms as a favorable for the Client.
23. In all matters not covered by the rules the Parties shall be guided by the laws of Curacao.

THE RIGHTS AND OBLIGATIONS OF THE PARTIES 

24. The Betting company shall:
  1. 1.Register the Client and assign him a unique number of the gaming account.
  2. 2.Provide the Client with the ability to manage a gaming account.
  3. 3.Maintain confidentiality of information on the Client acquired during the registration, placed bets, the Client’s gaming results and the payment settlements with him, and other information in accordance with the Personal Data Protection Act, Curacao 2013.
  4. 4.Provide the Client with the twenty-four-hour technical support via email and telephone “hot line”.
25. The Betting company has the right to:
1.Suspend the provision of services in case if the Client fails to fulfill the provisions of the rules.
2.Amend the rules unilaterally. The Betting company doesn’t send to the Client additional notices on amendments in the rules. The Client is obliged to follow the relevant amendments all by himself.
26. The Client shall:
1.Read by himself the rules and receive a comprehensive explanation on all ambiguous matters.
2.Keep confidential the number of his gaming account and access password to it. All the transactions made using the correct input player name and password and/or account number, will be considered as valid regardless of whether they were authorized by the Client and the Betting company is not responsible for any claim in the case Client provides his username, password or account number to another person.
3.independently carry out actions that may be required by the provisions of the legislation of the country of the Client’s tax residence and/or of the country, in which the Client is located at the moment of receiving a winning, in connection with payment of taxes or other compulsory charges from the revenues received from the Betting company. The Betting company shall not inform the Client about existence or content of such provisions of the legislation, and shall not advice on such issues.
27. The Client has the right to:
1.Receive a complete list of bets from the Betting company in accordance with the rules.
2.Unilaterally refuse the game with Betting company once every 90 days after notifying us in advance by email that was sent from the registered email address, and after authorization on the website. The account will be blocked after the final settlements. In exceptional cases, the Client can re-submit a request to refuse the game, but not less than thirty (30) days after the previous request. The Betting company reserves the right to refuse to block the account again.
3.Set limits of the gaming account on the maximum size of bets and funds spent or submit self-exclusion from the game at own discretion in the manner prescribed by the rules.
28. The Clients guarantees that at the moment of receiving online services from the Betting company:
  1. 1.he/she is not physically present in the territory of any of the countries, specified in Sections 14-15 of this rules;
  2. 2.he/she is observing legislation of the country of the Client’s citizenship and/or of the country in the territory of which the Client is present at the moment of receiving services from the Betting company, in relation to the right or ban to consume the services provided on web-site.

CONDITIONS OF BETS ACCEPTANCE

29. The bets are accepted based on the line, i.e., the list of upcoming events at the odds for their outcomes offered by the Betting company.
30. Line changes (handicaps, winner odds, totals, limitations for parlays, maximum bet amounts and others) can happen after any bet, but the terms for already placed bets remain without change. The bets are accepted for the amount that does not exceed the account balance.
31. The bets are accepted before the event starts. The bets that are placed after the start of the event are not valid and such bets will be refunded. These bets are removed from parlays. The exceptions are so-called live bets during the event. These bets are valid and will be refunded only if for some reason the bets have been placed after the event has ended. The results update in the progress of live events is for information purposes only.
The result listed incorrectly cannot be the ground for cancelling the bet. The Betting company is not responsible for correctness of results during live events.
32. The date and the time for the event start specified in the line are informative only. A wrong date is no reason to refund the bet if the bet has been placed before the start of the event. For bets settlement, the actual time of the event start is used. This time is determined according to the official documents (websites referenced by the Betting company when collecting information) of the organization that holds the competition, match, etc.
33. The Betting company accepts no responsibility for incorrect spelling of players' surnames, team names and cities names of the events on which the bets are placed.
34. In case of mistakes of the staff in the preparation and publication of the betting line, or there was an obvious failure in the computer software which determines the betting line (obvious mistakes in the odds, odds discrepancy in various positions, etc.), fraudulent actions of the employee of the Betting company in violation of the conditions, provided by these Rules, the Betting company has the right to unilaterally recognize the concluded agreement (including the bets placed before or after the beginning of the event, which concerns mistake) invalid, refuse to fulfil obligations under such an agreement and return the bet to the Client.
35. The bets cannot be changed or cancelled after the Client has placed the wager and received a verification (a note on the site and the wager number).
36. A connection failure and other technical mistakes in communication are no reasons to change or cancel a bet if the wager has been registered on the server.
37. Loss of password is no reason to change or cancel a bet or to cancel a payout request.
38. Each Client is entitled to one gaming account, unless otherwise approved by the administrator of the Betting company on a case-by-case basis. The Client is required to seek permission from the Betting company administrator in advance for any exceptions to this rule. Applications made after the fact will be considered a violation. 
39. The Client cannot give a permission to anybody else to use his/her gaming account.
40. The Betting company reserves the right to:
  1. 1.Apply limitations or refuse from accepting bets from any person without explanation of reasons and prior written notice;
  2. 2.In case of suspicion of fraudulent actions on the part of the Client, cancel all bets made by such Client, return the deposit and close the game account;
  3. 3.Close the Client’s game account at the request of the Client without the possibility of its recovery.
The decision to refuse to accept bets and / or close the game account is made upon the Betting company’s sole discretion on the basis of these rules, taking into account the history of Client’s bets and the circumstances of a particular situation.

SPECIAL TERMS

41. If the event:
  1. 1.Was not held on an appointed date and was postponed for more than 36 hours from the start time specified in the betslip - all bets on this event are settled at the odds 1 (unless otherwise was stated in the rules for this type of sport).
  2. 2.Was interrupted and not completed within 12 hours from the start time specified in the betslip - all bets on the outcomes with the results determined by the time of interruption are settled according to these results, and the bets on the outcomes with not determined results are settled at the odds 1 (unless otherwise was stated in the rules of sport).
42. If the match is transferred to a neutral ground, the wagers will stay unchanged. If the match is transferred to the opponent's ground, the wagers will be refunded and the bets will be removed from parlays. If the match is transferred to another ground in the same city, the wagers will stay unchanged and they will not be refunded regardless of the playing ground.
43. If the result is changed or cancelled (protest, doping, etc.), the original result will remain in betting.
44. If more than one player (team) is announced as the competition winner, the bets placed on the victory of these players (teams) are settled at the odds 1.
45. Betting company announces the actual results on the basis of official records and other sources of information after the event. In a disputable situation, when different results for the same event are posted by various sources, with their obvious mistakes, the final decision about the results determination for bets settlement is made by the Betting company.
46. If there is reason to assume that the bet was placed after the outcome of the event became known, or after the selected player / team gained a significant advantage (e.g., the advantage in the score, sending off or substitution of player, etc.), the Betting company reserves the right to cancel these bets (make a refund), both winning and losing.
47. The Betting company uses its own data about the actual course of the game for live events bets settlement. If for any reason (such as loss of broadcasting, the lack of results in information sources, etc.) results of events cannot be determined, these events will be settled at the odds 1.
48. The Client should check that his/her betting slip is filled in according to the rules. If a betting slip is filled in incorrectly, regardless of the reason or fault, the Betting company retains the right to refund the bets and cancel the wagers. 
49. In the event that a Client incurs a negative balance resulting from the revaluation of bets due to an incorrectly entered result, the gaming account will be temporarily blocked until the Client deposits an amount equal to or greater than the negative balance. Failure to do so may result in the Betting company suspending acceptance of further bets from the Client. It is important to note that all wagers placed prior to the revaluation will remain valid.
50. Complaints regarding disputed issues must be submitted in the form of an email application (sent to [email protected]) within 10 days from the registration of the event's result. After the 10-day period, no complaints will be accepted. In unique and unprecedented disputed situations, the final decision rests with the Betting company.
51. The Betting company treats all complaints and disputes very seriously and is fully committed to ensuring that all complaints and disputes dealt with in a fair, transparent and timely manner. Any Client who wishes to submit a direct complaint to the Customer Support Team, must provide a clear and unequivocal information about the complainant’s identity and all relevant information that gave rise to the complaint. The consideration of claims by the Betting company is made only if the Client possesses the relevant financial documents confirming the payment of placed bet.
52. The Customer Support Team undertakes to provide the Client with a full and detailed response with regard to the complaint, within thirty (30) days from the date of the submission of the complaint. However, in cases where the matter of the complaint is of a complex nature and an in-depth investigation is required by the Customer Support Team, this may take longer. In addition, where the resolution depends on the Client to provide further information, the period of thirty (30) days will be extended until all necessary information is submitted. 
53. To ensure the Client protection and best client care service the Betting company, records and/or monitors all telephone conversations, emails and correspondence between the client and the Betting company. The Betting company reserves the right to keep all the information and personal data in relation to the client’s complaint, to the extent that this is required or permitted by law. The Client has the right to access personal data held by the Betting company as provided in the Privacy Policy.
54. The Client should only contact the Commissioner (Curacao license) when he/she believes the Betting company is in breach of the license. All disputes with the Betting company about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Betting company. The Client who wishes to refer a complaint to the Commissioner can send it via an email to the email address of the regulator. The Client has to validate the license by clicking on the Curacao logo in the bottom of the website where he / she will find the contact details of the regulator.  

FINANCIAL LIMITATIONS

55. Maximum odds in parlays are 2000. If the odds are more than 2000, the winnings will be counted as if the odds were exactly 2000. However, the winnings must not exceed the maximum winnings for one bet.
56. The maximum bet amount for each event depends on the event and the sport. The maximum bet amount will be defined by the Betting company individually for each event and wagering form and it can be changed without giving written notice. The Betting company reserves the right to limit the maximum bet amount for certain events and change the betting limits for individual Clients without notice.
57. Maximum payout for one bet is equivalent of 1,000,000 USD in the gaming account currency.
58. In order to make a withdrawal, the Client must wager a minimum of seventy (70) percent of the deposited amount.

OVERASK

59. If you want to bet with amount exceeding the maximum indicated in the section, you can place your bet as an "Overask". To do this, the following conditions must be met:
  1. 1.The amount in your account must exceed the maximum indicated in the section.
  2. 2.Minimum amount of the "Overask" is the equivalent of 100 USD in the gaming account currency.
  3. 3.Your bet must be Single or Parlay.
  4. 4."Overask" category does not include bets on the "live" events.
  5. 5.The option to request the "Overask" is no longer available within 5 minutes prior to the commencement of the event. 
60. If all the above conditions of the "Overask" placement are met, then this bet will be considered by the Betting company for the possibility of its acceptance. The decision will be made within 5 minutes. Your bet will be fully accepted or completely rejected. The review of bet and the decision made about it will be shown on the "Account History" page.  Please note that in case of the "Overask" rejection, you can place the maximum bet amount according to the limit of the chosen section.
61. Maximum payout of the "Overask" is equivalent of 1,000,000 USD.

RULES REGARDING OPENING A GAMING ACCOUNT AND DEPOSITING FUNDS

62. To open a gaming account, the Client has to:
  1. 1.Register on the server in the respective section of the website;
  2. 2.Deposit funds to the gaming account at the bet’s acceptance point, bank transaction or electronic payment methods (more detailed in Making deposits).
63. The Client enters the password for the gaming account while registering on the website. This password may consist of any characters and may be changed by the Client at any time on the site after the authorization procedure.
64. All transactions on the gaming account will be performed in Indian Rupee.
65. The Betting company does not credit the Cleints for gaming transactions.
66. Once a deposit is made through bank transfer or electronic payment methods, the gaming account will be credited on the server as soon as the payment service provider notifies the Betting company of the successful deposit. The speed of crediting the gaming account with the deposited funds depends on factors such as the date and time of the deposit, the chosen payment service provider, the deposit method selected by the Client, and other relevant circumstances. If the gaming account is not credited within one hour of the deposit being made, the Client should submit an application to the Betting company's support through the available support channels on the website, including ([email protected]).
67. The fact of payment shall mean the actual receipt of funds at the accounts of the Betting company.
68.   After making a deposit at the cash desk, with bank transfer or via electronic payment methods, the gaming account will be credited on the server: 
  • within 30 minutes after depositing funds via the bets acceptance point of the Betting company;
  • within 30 minutes after funding the account via electronic payment methods;
  • after the actual receipt of money to the Mystech Entertainment B.V. account via bank transfer and credit card deposits.
69. All costs of money transfers are paid by the Client. To avoid disputes, keep the receipt of the transfer for 3 years.
70. The Betting company bears no responsibility if the gaming account fails to be credited within a timeframe, expected by the Client or specified by the Betting company, due to factors beyond its control, such as third-party actions or force majeure events (including authorization centers, communication channels, etc.). 
71. In order to deposit funds into the gaming account using a Credit/Debit Card, the personal data associated with the credit card must match the personal data registered to the gaming account. 
72. To deposit gaming account via Credit/Debit Card and/or e-wallet, the Client is not obliged to have a bank account in the currency of the gaming account. International payment systems independently and automatically convert any money payments to the currency of the gaming account from any other currency with the current interbank rates. 
73. Payment cards must be enabled for online transactions. If your card is not currently authorized for online use, please contact your bank to remove any restrictions. 
74. Time of transaction on crediting funds to the gaming account at Betting company and commission may vary. Current conditions for transactions will always be displayed on the "Making deposits" page. 
75. The Betting company is not responsible for any additional commissions and limitations of financial intermediaries. The Client can find additional terms and rates in the relevant financial institutions.
76. The Betting company reserves the right to cancel the Client’s deposit made through the chosen payment system and make a refund back to the card, if there are suspicions of fraud or personal card details do not match the data of the gaming account holder. Placed bets are settled at the odds 1.  

RULES FOR WINNINGS PAYOUT AND WITHDRAWAL

77. Winnings from settled bets are credited immediately after the announcement of the event results on the official websites.
78. You can send the request for withdrawal at any time, 24/7, of any amount from your account that does not exceed your account balance. The payout will be made in the same currency that you indicated during registration. The withdrawal can be received by any displayed method available for payout within 3 business days. For payout, which exceed equivalent of USD 100.00, it is necessary to produce the ID document, requested by the Betting company. The funds are paid only after producing the ID document, requested by the Betting company upon the Betting company’s sole discretion, including but not limited to original passport and only to the gaming account holders. 
79. Withdrawal from the gaming account is performed only upon confirmation of the fact that the gaming account holder is the owner of payment systems accounts. It is strictly prohibited to make money transfers in favour of other people regardless of the degree of relationship.
80. All expenses for the transfer of funds are borne by the recipient and deducted from the transferred amount. All settlements are made in accordance with the applicable rules. All the Betting company rates of charges and commission rates for the transfer of monetary funds depend on the Client’s country of residence or country, where Client is located in the moment of receiving of services. 
81. To perform the operation of withdrawal from the gaming account of the sum, which exceeds the equivalent of USD 100.00 via the chosen payment system, the Client must pass a verification procedure. To do this, it is enough to provide a colour photo of your passport and/or any other ID document, which may be requested by the Betting company, and a photo of the front and back of the credit / debit card that was used for the account replenishment. Please note that all data must be clearly visible, and the Client is obliged to close the middle 8 digits on the front side of the card and 3 digits of the security code on the back. If for any reason the Client refuses from verification, the Betting company will provide comments on what has to be corrected.
82. The Client is responsible for providing authentic information at registration of the order for withdrawal.
83. The current terms, conditions and fees for withdrawal from the gaming account may be changed and are always displayed on the "Withdrawal" page. If the Client makes "empty" and inappropriate transactions to deposit the gaming account, the Betting company reserves the right to set the individual commissions for the Client's future financial transactions, but not more than 2% or 5 EUR (equivalent in the gaming account currency) per transaction depending on which amount is higher.
84. To withdraw funds from the gaming account to VISA or MasterCard, the Client is not obliged to have a bank account in the currency of the gaming account. International payment systems independently and automatically convert any money payments to the currency of the gaming account from any other currency with the current interbank exchange rates.
85. The funds are credited to the Client's bank account within the period of up to 3 business days.
86. Betting company has a strict anti-fraud policy. If Betting company has reasonable grounds to believe that the Client has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by Betting company as well as its gaming partners and other suppliers which are commonly used in the gambling) including, but not limited to:
  1. 1.participating in any type of collusion with other Client;
  2. 2.development of strategies aimed at obtaining unfair winnings;
  3. 3.fraudulent actions against Betting company or its payment providers;
  4. 4.chargeback transactions;
  5. 5.the use of third-party software or analysis systems;
  6. 6.creating two or more accounts (multi-accounting);
  7. 7.arbitrage betting;
  8. 8.abuse of bonus programs;
  9. 9.using unfair external factors or influences (commonly known as cheating); 
  10. 10.become bankrupt in the country of his/her residence;
  11. 11.client’s gaming account is not used for betting and other products offered by the Betting company;
  12. 12.the gaming account is suspected in any activities related to money laundering or other fraudulent activities;
  13. 13.the gaming account is suspected in making irregular (unusual) transactions activity; or 
  14. 14.development of strategies with an intent to create artificial turnover (making opposite bets in Rummy Games, etc.).
87. Betting company has a right to:
  1. 1.suspend Clients Account for an indefinite period of time for the purposes of investigation into the Client's activities and, thereafter,
  2. 2.should the Betting company’s suspicions of fraudulent activity not be elevated or removed, Betting company will have a right to close such Client's Account within such reasonable period of time as may be determined by Betting company (at its sole discretion) on case-by-case basis. 
  3. 3.All Fraudulent or suspected fraudulent practices or unusual transactions, be it under objective indicators (transactions equal or above USD 2,500 or equivalent), or subjective indicators will be reported to the FIU Curacao via the GOAML Curacao Portal. 
88. The Betting company reserves the right to invalidate the concluded agreement (including (but not limited to) the bets placed before or after the beginning of the event (live or virtual) or any of the virtual games, products or Rummy products on this website), refuse to fulfil obligations under such an agreement (including (but not limited to) refusal to pay any winnings) or from return of any placed bet, if: 
  1. 1.The Betting company discovered that the betting agreement, bet or win refers to the outcome of one or more of the following events: 
    • in which the Client participates as a professional or collegiate athletes, team employees and owners, coaches, managers, handlers, athletic trainers, league officials and employees, referees, umpires, sports agents, and employees of a player or referee union, as well as those within the same household, or
    • in which a sports club participates, in which the Client is an owner, a coach, a functionary or a player, or
    • for which the agreement was entered into by the Client on behalf of a person referred to in subparagraph “i” or “ii" of this sub-paragraph.
This rule applies regardless of when the Betting company became aware that the Client is one of the designated persons and may be applied retrospectively.
  1. 1.If the Betting company has reasonable suspicion in the presence of unfairness event during the event or the influence of unfairness event on the outcome of an event, the Client and the Betting company have concluded a betting agreement, the Betting company reserves the right to consider a bet (in whole or in any part of it) regarding the outcome of such an event is doubtful, which entails the suspension of the settlement of the winnings and the payouts of the winnings to the Client with respect to such bet before the ending of all investigations, initiated by the Betting company or other persons in connection with suspicions of unfairness event.  If this investigation establishes a fact or reinforces suspicions of dishonesty sports struggle in the course of the event or the fact of the influence of unfairness event on the outcome of the event, then the Betting company has the right to refuse the return of the bey and/or cancel the bet of the Client in respect of such an event, and also have the right contact the law enforcement authorities to investigate the involvement of the Client in unfairness event and bringing him to liability, established by law.  If these investigations will not be completed within 1095 days after recognition by the Betting company that the bet or a part of it is doubtful, then the Betting company declares a dubious bet invalid (null) by the written request of the Client and returns rates to the Client.
  2. 2.For the purposes of paragraph 86 (b) of these Rules: 
    • unfairness event includes situation (but not limited to), when the outcome of the event was completely or partially predetermined as the result of collusion between its members and / or a third party, or when a contractual match took place, as it defined in the rules for the conduct of relevant sports events, or when there was illegal influence on the result of an official sports event or other event;
    • suspicion of Betting company in the presence of unfairness event is justified, in particular situation when such suspicion comes from a national, international or foreign organization specializing on the detection, prevention or opposition to match fixing or other sports with a pre-determined result (for example, Tennis Integrity Unit (TIU), Early Warning System GmbH (EWS), FederBet AISBL).
  3. 3.It was determined that:
    • one Client has several game accounts (multiple registration, multi-accounts), including under a new name;
    • one Client uses the data of other persons to register new gaming accounts, including his family members;
    • bets are made by a group of Clients acting in collusion, in order to circumvent the restrictions established by the Betting company;
    • the Client is suspected of using any software that automates the process of setting bets;
    • uses a game account to play in arbitration situations;
    • the gaming account is not used for betting and other products offered by the Betting company;
    • loyalty programs are abused;
    • the gaming account is suspected in any activities related to money laundering or other fraudulent activities;
    • the gaming account is suspected in making irregular (unusual) transactions activity;
    • development of strategies with an intent to create artificial turnover (making opposite bets in Rummy, etc.).
  4. 4.The Betting company has lost trust in the Client. If the Client cannot explain the history of a bet (or bets) during the verification process of the fairness of the bid (which may be undertaken as part of the identity verification), on the basis of what principles it was made, what the client was guided by when betting, why he was interested in this event or any other questions related to the bet set. The Betting company will consider it necessary to ask the Client. If the answers provided by the Client will leave doubts about the honesty of the bet set, this entails a loss of trust of the Betting company in relation to this Client. In such instance, the Betting company has a right to suspend the Client account for an indefinite period of time or permanently close the account, as may be determined by the Betting company on case-by-case basis. The evidence of the foregoing can be based on the size, volume and structure of the betting in the Betting company. The decision made by the leadership of the Betting company on any of the issues listed (if there is any) is final. In case that for any reasons Client has negative balance, the Betting company reserves the right to take this into account before accepting any payouts to this Client. In such instance, the Betting company has a right to suspend the Client account for an indefinite period of time or permanently close the account, as may be determined by the Betting company on case-by-case basis.
  5. 5.The Betting company is not responsible for losses and damages that may be incurred by the Clients or a third party due to technical failures provoked, including by virus attacks or other malicious actions directed at this website, failures on the side of the software provider (third parties), problems with the server and electronic communication channels and others. If the Client's account is mistakenly credited with winnings that do not belong to the Client due to a technical error, including the software provider (third party), the Betting company is not obliged to pay such winnings to the Client. The Betting company reserves the right to suspend, withdraw or cancel any payments or winnings that have been received as a result of the wilful or unintentional use of technical failures or vulnerabilities. The client is obliged to return all such withdrawn erroneous winnings and payouts, and the Betting company has the right to collect them, including from subsequent account deposits. In case of incorrect crediting of funds, and/or detection of any technical errors or vulnerabilities, the Client is obliged to notify the Support Service. The right to determine whether an explicit or latent technical error was committed in a particular case, or not, belongs exclusively to the Betting company. 
  6. 6.The Betting company is not responsible for the quality of operations of the financial and technical partners and agents.
  7. 7.In case of technical problems with the Betting settlement system, the payment to Client is carried out under the procedure prescribed by the rules.
89. In case the Client’s account has been blocked due to fraudulent or other illegal actions of the Client, the rest on his gaming account is transferred by the Betting company to individuals affected by such actions of the Client, or for charity contributions.
90. In order to make a withdrawal, the Client must wager a minimum of seventy (70) percent of the deposited amount.
91. Betting company reserves the right to withdraw funds from the Client's account in any manner at its sole discretion, including determination of the commission, limits on the number and number of transactions.
92. Betting company reserves the right to verify the gaming account holder's identity and suspend transactions and/or payout for the gaming account at the time of verification.
Initial verification is carried out in order to confirm that the gaming account has been registered with real data and that the Client has reached the age of 18. To verify his identity, the Client can download a photo of a civil passport of home country or national identity card in the gaming account settings.
First name, last name, photo, date of birth, number of the document must be clearly visible on the document. Only colour photos of documents can be accepted (black-and-white scans and copies of documents are not allowed). Document pages must be visible completely. Acceptable documents languages - English, Hindi. Acceptable file formats: jpg, jpeg, pdf, gif, no larger than 10 MB.
93. If the Сlient fails to provide the necessary documents for verification within 30 days, the Betting company reserves the right to deduct the Client's balance and perform a write-off at its discretion. 
94. If necessary, Betting company may require additional proofs of identity at all times, regardless of that the Client has passed the primary account verification. The list of additional documents includes (but is not limited to): a digital photo of the Client with a passport, driving license, birth certificate, international passport, utility bill, bank statement for the account / card, etc. The Client can provide these documents by sending an email to [email protected].
The timing of the verification of the game account is set individually for each game account.  In case of Enhanced verification, the client should provide all the requested documents within 1 calendar month (after initiation of such verification). The Operator reserves the right to write-off any winnings from the Cliernt's account at its sole discretion and restrict or even close the account if the client fails to provide requested documents.
95. In case of refusal (avoidance) by the Client from identity verification procedure to be provided to the reasonable satisfaction of Betting company, the provision of another`s, fake (edited with the help of various programs and graphic editors) documents, and/or general inconsistencies of the Client- Betting company may decide to cancel all the bets placed by the Client and to return all transferred funds into the gaming account with a further express right to either suspend the said account or to close the account (to be determined at the sole discretion of the Betting Company).
96. The Betting company is not responsible for the provision of information on the Clients acquired during the registration, placed bets, the Client’s gaming results and the payments settlements with him at the request of government agencies. The Client allows the Betting company to collect, store and use personal data for the purposes of assessing his financial solvency or selecting of marketing products and services for him.

INACTIVE ACCOUNTS

97. An inactive (“Sleeping”) account is a gaming account in the Betting company, where for more than a year (12 months) there have been no registered any I) successful deposits, II) bets on events or online games, III) withdrawals.
98. According to industry standards, the maintenance of your account remains free as long as you actively use the products of the Betting company. If your account has signs of “sleeping,” the administrative fee for servicing an inactive account to cover administrative expenses will be deducted from a positive account balance. If your account has a zero balance, no fee will be charged.
99. The owner will be notified of the inactive status of his account and the first charge for servicing the account using the contact information that was provided to them in the profile and confirmed. The administration fee from a positive account will be charged monthly starting from 30 days after the first notification of the inactive status of the account, and until there are no more funds left in the account or it becomes active again. And with the first charge to an inactive account, all bonus campaigns are also deactivated, bonuses and any other points or accumulations of money in promotions, loyalty programs or other programs or the Betting company campaigns that were activated on this game account earlier are cancelled. The account owner has the right to withdraw a positive balance by available payment methods any time, if the other points of these rules are fulfilled.
100. The owner of an inactive account can “activate” his account in the Betting company by making I) a successful deposit, II) betting on an event or online game, III) withdrawing funds any time.
101. The fee for servicing Inactive accounts in the Betting company is charged in Euro and amounts to 5 Euro (or the equivalent in the currency of the game account). The equivalent in the currency of the game account is determined by converting the specified amount into Euro at the internal exchange rate of the Betting company, when the Betting company must charge the account maintenance fee. If the account balance is less than 5 Euro (or the equivalent in the currency of the game account), the remaining amount will be withdrawn from the account until the balance is 0 Euro (or the equivalent in the currency of the game account).
102. The Betting company reserves the right to close an Inactive account (terminate its maintenance and access to an account) after the account balance has dropped to zero.

COMMUNICATION WITH THE CUSTOMER SUPPORT SERVICE OF THE BETTING COMPANY

103. When contacting the Customer support Service of the Betting company (hereinafter referred to as the Customer support), the Client must respectfully communicate with the operator of the Customer support and other employees of the Betting company, in particular, clearly and with the essence express their questions, execute requests of the operator of the support service or another employee of the Betting company. The Operator of the Customer support provides assistance to the Client only with respect to the concluded bet agreement or the possibility of concluding and executing an agreement about betting and have the right to refuse providing consultation on other issues.
104. The Client undertakes during the conversation with the operator of the Customer support:
  1. 1.do not use obscene or vulgar expressions;
  2. 2.do not insult the operator and do not degrade his dignity;
  3. 3.do not threaten the operator or other employees of the Betting company;
  4. 4.not to contact the operator of the Customer support on matters that do not concern to the bet agreement or the possibility of concluding and executing a betting agreement;
  5. 5.do not abuse the right to contact Customer support and do not interfere with the normal operation of the Customer support (repeated appeals, spam, flood, etc.).
105. In case when the Client allows violation of Paragraph 102 of these Rules during the communication with the operator of the Customer support, then operator:
  1. 1.warns the Client that his behaviour is a violation of these Rules;
  2. 2.demands the termination of the violation and warns the Client about the consequences provided for in paragraph 104 of these Rules, if the Client will continue to violate these Rules.
106. In case if the operator has warned the Client but the Client continues to allow violation of Paragraph 102 of these Rules, the operator decides on the temporary suspension of the Client's right to apply to the Customer support for a period from 1 day to 3 months. Operator's solution is final. The Betting company has the right to use technical means for automatic blocking the access of such Client for contacting Customer support. The Betting company does not notify the Client of the renewal of his right to apply to the Customer support. 

CASH OUT

107. "CashOut" option is the ability to settle your bet before its outcome is known.
108. "CashOut" amount depends on the course of events and changes of odds in the game that you selected. It may be higher or lower than your original bet.
109. "CashOut" option is available only for your unsettled bets.
110. "CashOut" option will be active both for Pre-match and Live betting.
111. If you have several bets (single bet and Parlay or several single bets and Parlay), then "CashOut" option will be available separately for each of these bets.
112. "CashOut" option is available only for the whole Parlay but not for its separate events. If some event in Parlay has finished according to your bet, then "CashOut" option will be available for recording the profit that you have already won.
113. "CashOut" option is provided on the condition that the markets, in which you have placed your bets, are still open.
114. You can apply "CashOut" option to your unsettled bets in the "Account History" tab.
115. The settlement amount will be displayed next to each of your bets for which "CashOut" is available.
116. Betting company does not guarantee that "CashOut" option will be available at any time.
117. If your "CashOut" request for an individual bet is successful, then your bet will be settled instantly and the appropriate amount of funds will be credited to your gaming account. In this case, the result of selected event will not matter for settlement of this bet.
118. Betting company reserves the right to accept or reject any "CashOut" request for any kinds of sports, competitions or markets.
If there are differences in rules and regulations between English language site and the site in any other language, the rules in English language will apply.